We want you to be completely satisfied with your purchase from hyderliving.com. If for any reason you are not satisfied, we accept returns within 14 days of delivery. Please note we do not accept returns of bespoke/customized products unless they are faulty or the incorrect item is delivered. We can only accept a return of a mattress if it is unopened and in its original packaging due to hygiene reasons.
To initiate a return, please follow the instructions below:
- Contact us: Before returning your item, please contact our customer service team at email@example.com or 01484531000 to obtain a return authorization. We cannot accept returns without a return authorization.
- Package your item: Please package the item in its original packaging, along with all accessories and documentation.
- Ship your item: Once your authorization has been confirmed we will arrange collection of your items which will incur a collection charge of £60. Collection will not be arranged until payment is made.
- Refund or exchange: Once we receive your item and confirm that it is in its original condition, we will issue a refund or exchange, depending on your preference. If you prefer a refund, we will credit the original payment method. If you prefer an exchange, we will ship the replacement item to you. Please note exchanges will have a delivery charge which will be confirmed when we are informed of the exchange.
Please note the following:
The customer is responsible for all return shipping costs unless the item was received damaged or defective.
We cannot accept returns on final sale items, customized/bespoke items, or items that have been used or damaged after delivery. If an item is damaged or faulty, we require image proof of this so we can offer the best course of action.
Refunds may take up to 10 business days to appear on your account, depending on your bank or credit card issuer.
Thank you for shopping at hyderliving.com! If you have any questions or concerns about our returns policy, please contact our customer service team on firstname.lastname@example.org or 01484 531000